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No import charges on delivery to EU

EU tax/duty free imports without handling charges
NO hidden charges, NO delays, NO duties, NO import fees or duty handling fees GUARANTEED

We operate a system that ensures you have to pay no import charges or carrier duty handling fees so that what you pay us when you finalise a basket is final with no hidden extras at any point including at the point of entry in to your country or the EU.

We are able to offer this due to our full understanding of the terms of the agreement between the UK and the EU post withdrawal of the UK from the EU (known by many as ‘Brexit’).  We are able to offer the same relationship as previously.

We do this by operating a system of charging VAT/IVA at the basket at the rate you pay in your country then transferring it to the tax authorities in your country.

Not a lot of firms understand or are large enough to fulfil this, we are.  We guarantee you will have no issues.

If you are a VAT registered business that wishes to reclaim VAT payments then the system is different.  If you enter your VAT number in the checkout or edit it in ‘my account’ then you can chose to remove VAT.  This results in the carrier contacting you to cover the VAT and charging you the duty handling fee as detailed below – please see the paragraph below.  It is only worth paying VAT if it reasonably exceeds the handling fee shown by DHL for example below (in yellow chart).

VAT / IVA Service & Surcharges Disbursement Fees

VAT / IVA registered businesses can select (or at anytime deselect) VAT number entry and validation in ‘my account’ then Account Information ‘below left menu’ if already logged in.
By entering your VAT number, our system will not charge VAT up-front; this facilitates/enables the reclamation of VAT.

The carrier e.g. DHL will contact you once your order arrives in your county. You will then be required to pay VAT at the relevant rate due in your state. They will also require a payment to clear and transfer (disbursement) the VAT to your government. This is typically €15 please see table below for DHL rate. Who we usually use. If there are any issues at any point we are here to resolve them. EU business is very important to us and we have a programme in place to ensure smooth automated customs processing. Where the VAT handling fee exceeds the value of the VAT it’s self you may wish to cover this small payment, if you wish to do so you can go into the ‘My Account’ icon at the top right of the site then Account Information ‘below left menu’ if already logged in so you can remove your VAT country combination you can do this either way and switch backwards and forwards according to your wishes. If this is not clear contact us. We guarantee this will enable you to reclaim the VAT

For ‘new account’ registrations this will be part of the registration automated process (if required).

Thank you for your business.

EU Disbursement Fees
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